"Our Customer Service Host is loving Trace! The Host App has made her role so much easier, driving an increase in new Memberships and Visitations. Previously we couldn’t target our non-members, but now that we have the ability to monitor un-carded player sessions, we can acknowledge and reward these players, encouraging them to revisit.”
— Sam Kearney, Gaming Manager
"The Trace product has been received positively by both members and staff and has helped to complement our business strategy. We are the second club in QLD to use Trace and we are impressed by it; the ability to give our instant, real-time rewards is something our members are loving.”
— Craig Allan, General Manager
"Thanks to the SMS functionality within the Trace platform we can now market to our slectedt arget markets with personalised messages at the click of a button, this has been a tool in assisting us to better communicate through direct marketing stratgies. Plus the application is easy to use, easy to top up and a great price!"
— Danni Blair, Operations Manager
"I wanted to let you know just how well the VIP host application is working. Since the implementation in June, our gaming turnover for our lower three tiers has improved quite substantially and the budgeted amount of rewards to these tiers has risen from 4 to 10 per day, which is a direct reflection of the improvement in turnover. Our loyalty program was designed to take care of the larger players and we found that our three lower tiers were getting a little forgotten, but with the VIP host app there is a forced quality interaction with these players. The customers are feeling appreciated and it makes "getting to know" our players a lot simpler. I understand we can be a tricky customer, so I want to personally thank you and your team for being so flexible and patient with us in getting our system performing so well. Looking forward to stage 2!"
— Gareth Jones, Operations & Service Manager
"Overall, I have found the Support team at RedeemX to be extremely prompt at responding to any issues, even out of hours. They have also implemented some changes which were suggested by our staff to make the program more user-friendly – this has been very appreciated."
— Helen Smyth, Customer Relations Manager