Trace aims to provide you with the ultimate real-time customer engagement platform to enhance your customer service and player engagement. Through complete integration with your Metropolis and Flexinet gaming and membership system, we are able to deliver advanced solutions that are easy to use and simple to implement.
Our solutions enable you to:
- Identify key activities in real-time
- Notify the relevant people
- Initiate actions you can measure
And our vision is simple.
We don't settle for anything less than excellence in every solution we provide.
OUR CUSTOMERS SAY
"Our Customer Service Host is loving Trace!
The Host App has made her role so much easier, driving an increase in new Memberships and Visitations. Previously we couldn’t target our non-members, but now that we have the ability to monitor un-carded player sessions, we can acknowledge and reward these players, encouraging them to revisit.”
Sam Kearney, Gaming Manager
iOS and Android App is tailored to your members and guests.
Provide your customers with an App to view your venue's events and offers while also being able to check in real-time their points balance and manage their own membership.
Everyone's a Winner with Trace.
Trace is an established, customer engagement platform, designed to serve the needs of clubs, gaming managers and their customers. When you choose Trace, you win - your customers do too!
Current gaming systems are limited when it comes to developing targeted, loyalty based programmes that visibly deliver improved return on customer value and profit.
Most solutions are hard to integrate with existing venue systems, and independent systems that won’t talk to each other increase the issues gaming managers have to solve.
Trace understands these issues and resolves them with a fully integrated solution that identifies the value of your best customers and improves on it.
The Trace solution comprises 5 key modules. To learn more, click here.